New rights for consumers purchasing at a distance
On 13th June 2014, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will come into force.
The Regulations introduce various provisions of the Consumer Rights Directive into UK law, which will be further implemented by the forthcoming Consumer Rights Act. The Regulations will extend the cooling-off period in which consumers can cancel their order for goods or services from seven days to fourteen days, although exemptions will still apply, for example to orders for personalised goods. Other changes include prohibiting the use of premium rate telephone numbers for after-sales service and the introduction of a standard cancellation form to be provided by retailers.
Review into employment tribunal to look in to fees
The Government will consider lowering fees as part of a forthcoming review of the employment tribunal regime, according to Employment Relations Minister Jenny Willott.
Tribunal fees, which were introduced in July 2013, range from £160 to £950 per hearing. According to official statistics, the number of tribunal claims during Q4 2013 represented a 79% decrease compared to Q4 2012.