Voluntary tourism standards proposed by the EC
The European Commission (EC) has proposed a set of voluntary tourism standards covering staff training, complaints handling and customer satisfaction, cleanliness and maintenance, and tourist information. The Tourism Quality Principles would harmonise standards across all EU member states, making it easier for visitors to compare different services and simpler for businesses to understand and comply. The voluntary Principles require tourism services to provide employees with suitable training and provide up-to-date and reliable tourist information covering local history, heritage and services in at least one relevant foreign language.
ACS urges Ofgem to ban rollover contracts
The Association of Convenience Stores (ACS) has called upon Ofgem to do more to help small retailers, following Ofgem’s launch of two consultations on Third Party Intermediaries (TPI) and the use of rollover contracts. Although these consultations include proposals requiring energy suppliers to work only with accredited TPIs that follow an industry code of practice, Ofgem has stopped short of proposing a ban of rollover contracts. ACS Chief Executive James Lowman said: “Rollover contracts tie retailers into excessively expensive rates for energy and this must be stopped. We urge Ofgem to consider an outright ban on rollover contracts in addition to the measures they have proposed in their consultation.”